Faulty Items

In the unfortunate event of an item being faulty, please notify us within 7 days of receipt. Customer Services Team on 01305 261829 or email info@sarktex.co.uk. We will replace the item where possible or offer a full refund.
We will refund any original postage on a faulty item and ensure you are reimbursed for standard return postage on the item.
No claims or returns allowed without prior authorization.
No claims allowed once a fabric has been cut.

Incorrect Items

If you receive an incorrect item, please contact our Customer Services Team on 01305261829 or email info@sarktex.co.uk and they will arrange for the correct item to be posted to you. Please return the incorrect item to –

Sark Textile

1 Pummery Square

Poundbury

Dorchester

DT1 3GW

We will refund postage costs on the basis that the item/s has been sent via First/Second Class Royal Mail.

Refund Process

Once you have received an email to confirm your parcel has been received by us, we will process the refund within 2-5 working days. Please note that this can sometimes take longer to appear in your bank account.